/* complaint.website — shared styles for the guide pages.
 *
 * Same tokens as the homepage on purpose: a visitor arriving from Google onto
 * a guide, then clicking through to register, should never feel handed off to
 * a different site. Nothing here is a new visual identity.
 */
:root{
  --navy:#163644;
  --navy-dark:#0d2430;
  --navy-soft:#2a5a6e;
  --saffron:#ff7a33;
  --saffron-dark:#e85a18;
  --gold:#ffc56d;
  --green:#25D366;
  --green-dark:#12925a;
  --ink:#1f2f38;
  --muted:#5d6f7a;
  --bg:#fbf5ec;
  --card:#ffffff;
  --line:#ede0d0;
  --radius:20px;
  --shadow:0 8px 28px rgba(40,28,16,.07);
  --shadow-lg:0 24px 50px rgba(40,28,16,.13);
  --font-head:'Poppins','Noto Sans Devanagari',sans-serif;
  --font-body:'Noto Sans','Noto Sans Devanagari',-apple-system,"Segoe UI",Roboto,Arial,sans-serif;
}
*{margin:0;padding:0;box-sizing:border-box}
[hidden]{display:none!important}
html{scroll-behavior:smooth;-webkit-text-size-adjust:100%}
body{font-family:var(--font-body);color:var(--ink);background:var(--bg);line-height:1.75;overflow-x:hidden}
img{max-width:100%;height:auto}
h1,h2,h3,h4{font-family:var(--font-head);line-height:1.28;color:var(--navy)}
a{color:var(--saffron-dark)}
::selection{background:rgba(255,122,51,.22);color:var(--navy-dark)}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*{transition:none!important;animation:none!important}}

body:not(.hi) .l-hi{display:none!important}
body.hi .l-en{display:none!important}

.tricolor{height:3px;background:linear-gradient(90deg,var(--saffron) 0 33.3%,#fff 33.3% 66.6%,#138808 66.6% 100%)}
.wrap{max-width:1180px;margin:0 auto;padding:0 22px}

/* ---------- header ---------- */
.g-header{background:rgba(255,255,255,.86);backdrop-filter:blur(16px) saturate(160%);-webkit-backdrop-filter:blur(16px) saturate(160%);
  border-bottom:1px solid rgba(237,224,208,.9);position:sticky;top:0;z-index:50}
.g-nav{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 0}
.logo{display:flex;align-items:center;gap:11px;text-decoration:none;min-width:0}
.logo-badge{width:42px;height:42px;border-radius:13px;flex:0 0 auto;background:linear-gradient(145deg,var(--saffron),var(--saffron-dark));
  display:flex;align-items:center;justify-content:center;box-shadow:0 7px 18px rgba(236,95,34,.4),inset 0 1px 0 rgba(255,255,255,.5)}
.logo-badge svg{width:24px;height:24px}
.logo-text{min-width:0;line-height:1.2}
.logo-text b{display:block;color:var(--navy);font-family:var(--font-head);font-size:18px;font-weight:800;letter-spacing:-.4px;
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.logo-text b em{font-style:normal;color:var(--saffron-dark)}
.logo-text span{font-size:10px;color:var(--muted);font-weight:700;letter-spacing:.5px;text-transform:uppercase}
.g-right{display:flex;align-items:center;gap:10px;flex:0 0 auto}
.lang-toggle{display:flex;background:#f1ebe2;border:1px solid var(--line);border-radius:100px;padding:3px;flex:0 0 auto}
.lang-toggle button{border:0;background:transparent;padding:7px 13px;border-radius:100px;font-weight:700;font-size:13px;
  cursor:pointer;color:var(--muted);font-family:var(--font-body);min-height:38px;min-width:46px;transition:all .18s ease}
.lang-toggle button.on{background:var(--navy);color:#fff;box-shadow:0 2px 10px rgba(16,41,79,.28)}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:12px 22px;border-radius:14px;
  font-weight:700;font-size:15px;text-decoration:none;border:0;cursor:pointer;font-family:var(--font-body);
  min-height:48px;transition:transform .18s cubic-bezier(.22,1,.36,1),filter .18s ease,box-shadow .18s ease}
.btn-cta{background:linear-gradient(135deg,var(--saffron),var(--saffron-dark));color:#fff;box-shadow:0 8px 22px rgba(236,95,34,.36)}
.btn-wa{background:linear-gradient(135deg,#2ee06f,var(--green-dark));color:#fff;box-shadow:0 8px 22px rgba(37,211,102,.34)}
.btn-outline{border:2px solid rgba(22,54,68,.18);color:var(--navy);background:#fff}
.btn:hover{transform:translateY(-2px);filter:brightness(1.04)}
@media(hover:none){.btn:hover{transform:none}.btn:active{transform:scale(.98)}}
.g-home{color:var(--navy);font-weight:700;font-size:14.5px;text-decoration:none;white-space:nowrap;padding:8px 6px}
.g-home:hover{color:var(--saffron-dark)}
@media(max-width:720px){.g-right .btn-cta,.g-home{display:none}}

/* ---------- page head ---------- */
.g-top{background:linear-gradient(170deg,#1f4d5e,var(--navy-dark) 78%);color:#fff;position:relative;overflow:hidden}
.g-top::after{content:"";position:absolute;inset:0;background:radial-gradient(700px 380px at 88% 0%,rgba(255,122,51,.3),transparent 62%);pointer-events:none}
.g-top .wrap{position:relative;z-index:1;padding-top:30px;padding-bottom:38px}
.crumbs{font-size:13px;color:#9fbccb;margin-bottom:10px;display:flex;flex-wrap:wrap;gap:2px 7px;align-items:center}
/* Padded to a thumb-sized target; the negative margin keeps the row visually
   as tight as a breadcrumb should be. */
.crumbs a{color:#cfe0e7;text-decoration:none;padding:10px 4px;margin:-10px -2px}
.crumbs a:hover{color:var(--gold);text-decoration:underline}
.crumbs span{opacity:.55}
.g-cat{display:inline-flex;align-items:center;gap:8px;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.22);
  color:#ffd9bd;font-weight:800;font-size:11.5px;letter-spacing:1.3px;text-transform:uppercase;padding:7px 15px;border-radius:100px;margin-bottom:16px}
.g-top h1{color:#fff;font-size:clamp(26px,4.4vw,42px);font-weight:800;letter-spacing:-.8px;line-height:1.16;margin-bottom:14px;text-wrap:balance}
.g-top .lead{color:#cbdee6;font-size:clamp(15.5px,2vw,18px);line-height:1.7;max-width:70ch}
.g-top .lead b{color:#fff}
.g-meta{display:flex;flex-wrap:wrap;gap:8px 20px;margin-top:20px;font-size:13px;color:#9fbccb}
.g-meta b{color:#e6f0f4;font-weight:700}

/* ---------- body layout ---------- */
.g-body{display:grid;grid-template-columns:250px minmax(0,1fr);gap:52px;align-items:start;padding:44px 0 20px}
.toc{position:sticky;top:82px;font-size:14px}
.toc h2{font-size:12px;letter-spacing:1.3px;text-transform:uppercase;color:var(--muted);margin-bottom:12px;font-weight:800}
.toc ol{list-style:none;display:flex;flex-direction:column;gap:1px;counter-reset:toc}
.toc a{display:block;padding:9px 12px;border-radius:10px;text-decoration:none;color:var(--navy);font-weight:600;
  line-height:1.4;border-left:2px solid transparent;transition:background .16s ease,color .16s ease}
.toc a:hover{background:#fff3e8;color:var(--saffron-dark)}
.toc a.on{background:#fff;border-left-color:var(--saffron);color:var(--saffron-dark);box-shadow:var(--shadow)}
.toc-m{display:none}

article{max-width:75ch;min-width:0}
article h2{font-size:clamp(21px,3vw,29px);letter-spacing:-.5px;margin:44px 0 14px;scroll-margin-top:92px;text-wrap:balance}
article h2:first-child{margin-top:0}
article h3{font-size:clamp(17px,2.2vw,20px);margin:28px 0 10px;color:var(--navy)}
article p{margin-bottom:16px;font-size:16.5px}
article ul,article ol{margin:0 0 18px 22px;font-size:16.5px}
article li{margin-bottom:9px}
article li::marker{color:var(--saffron-dark);font-weight:700}
article strong,article b{color:var(--navy);font-weight:700}
article a{font-weight:600}
article hr{border:0;border-top:1px solid var(--line);margin:36px 0}

/* short answer — the block a search engine is most likely to lift */
.answer{background:#fff;border:1px solid var(--line);border-left:5px solid var(--saffron);border-radius:0 var(--radius) var(--radius) 0;
  padding:22px 26px;margin-bottom:32px;box-shadow:var(--shadow)}
.answer h2{font-size:12px!important;letter-spacing:1.4px;text-transform:uppercase;color:var(--saffron-dark);margin:0 0 10px!important}
.answer p{font-size:17px;line-height:1.7;margin-bottom:0;color:var(--ink)}
.answer p+p{margin-top:12px}

/* the escalation ladder: numbered because escalation genuinely is a sequence,
   and each rung carries the deadline that unlocks the next one */
.ladder{list-style:none;margin:26px 0 30px 0;padding:0;display:flex;flex-direction:column;gap:14px;counter-reset:rung}
.rung{background:var(--card);border:1px solid var(--line);border-radius:18px;padding:20px 22px 20px 66px;position:relative;box-shadow:var(--shadow)}
.rung::before{counter-increment:rung;content:counter(rung);position:absolute;left:20px;top:20px;width:32px;height:32px;border-radius:10px;
  background:linear-gradient(145deg,var(--saffron),var(--saffron-dark));color:#fff;font-family:var(--font-head);font-weight:800;
  font-size:15px;display:flex;align-items:center;justify-content:center;box-shadow:0 5px 14px rgba(236,95,34,.34)}
.rung h3{margin:0 0 6px;font-size:17.5px}
.rung p{font-size:15.5px;margin-bottom:0;color:var(--muted)}
.rung p b{color:var(--ink)}
.rung p+p{margin-top:10px}
.when{display:inline-flex;align-items:center;gap:6px;background:#eef6f9;border:1px solid #cfe3ec;color:#1c5a74;
  font-size:12px;font-weight:800;letter-spacing:.3px;padding:5px 11px;border-radius:100px;margin-bottom:9px}
.rung.final::before{background:linear-gradient(145deg,#2a5a6e,var(--navy-dark));box-shadow:0 5px 14px rgba(18,42,55,.34)}

/* callouts */
.note,.warn{border-radius:16px;padding:18px 20px;margin:24px 0;font-size:15.5px;line-height:1.7}
.note{background:#fff7ec;border:1px solid #f2ddba;color:#7a5410}
.warn{background:#fdf0ec;border:1px solid #f4cdbf;color:#a2381f}
.note b,.warn b{color:inherit;font-weight:800}
.note p,.warn p{margin-bottom:0;font-size:inherit;color:inherit}
.note p+p,.warn p+p{margin-top:10px}

/* what to attach */
.checklist{list-style:none;margin:20px 0 26px;padding:0;display:grid;gap:9px}
.checklist li{background:#fff;border:1px solid var(--line);border-radius:13px;padding:13px 16px 13px 44px;position:relative;font-size:15.5px;margin:0}
.checklist li::before{content:"";position:absolute;left:16px;top:18px;width:14px;height:8px;border-left:2.5px solid var(--green-dark);
  border-bottom:2.5px solid var(--green-dark);transform:rotate(-45deg)}

/* deadlines */
/* Wide tables scroll inside their own box so the page body never does.
   The gradients are a scroll shadow: it sits at whichever edge still has
   content beyond it and disappears at the end, so on a narrow screen the
   table visibly announces that it can be swiped. */
.tw{
  overflow-x:auto;margin:22px 0 28px;border:1px solid var(--line);border-radius:16px;box-shadow:var(--shadow);
  background:
    linear-gradient(to right,#fff 30%,rgba(255,255,255,0)) left center,
    linear-gradient(to left,#fff 30%,rgba(255,255,255,0)) right center,
    radial-gradient(farthest-side at 0 50%,rgba(40,28,16,.17),rgba(40,28,16,0)) left center,
    radial-gradient(farthest-side at 100% 50%,rgba(40,28,16,.17),rgba(40,28,16,0)) right center,
    #fff;
  background-repeat:no-repeat;
  background-size:36px 100%,36px 100%,14px 100%,14px 100%,100% 100%;
  background-attachment:local,local,scroll,scroll,local;
}
table{border-collapse:collapse;width:100%;font-size:15px;min-width:420px}
th,td{text-align:left;padding:13px 16px;border-bottom:1px solid var(--line);vertical-align:top}
th{background:#faf4ea;color:var(--navy);font-family:var(--font-head);font-weight:700;font-size:13.5px;letter-spacing:.2px}
tr:last-child td{border-bottom:0}
td b{color:var(--navy)}
.num{font-variant-numeric:tabular-nums;white-space:nowrap}

/* FAQ */
.faq{margin-top:14px}
details{background:#fff;border:1px solid var(--line);border-radius:15px;margin-bottom:10px;overflow:hidden}
details[open]{box-shadow:var(--shadow)}
summary{cursor:pointer;padding:16px 46px 16px 18px;font-weight:700;color:var(--navy);position:relative;list-style:none;
  font-size:15.5px;min-height:54px;display:flex;align-items:center}
summary::-webkit-details-marker{display:none}
summary::after{content:"";position:absolute;right:20px;top:50%;width:9px;height:9px;border-right:2px solid var(--saffron-dark);
  border-bottom:2px solid var(--saffron-dark);transform:translateY(-70%) rotate(45deg);transition:transform .22s ease}
details[open] summary::after{transform:translateY(-30%) rotate(225deg)}
details .ans{padding:0 18px 18px;color:var(--muted);font-size:15px;line-height:1.72}
details .ans p{font-size:inherit;margin-bottom:10px}
details .ans p:last-child{margin-bottom:0}

/* conversion block */
.cta-card{background:radial-gradient(620px 320px at 12% 0%,rgba(255,122,51,.28),transparent 62%),linear-gradient(160deg,#1f4d5e,var(--navy-dark));
  border-radius:var(--radius);padding:32px;margin:40px 0 8px;color:#fff;box-shadow:var(--shadow-lg);position:relative;overflow:hidden}
.cta-card::before{content:"";position:absolute;top:0;left:0;right:0;height:3px;
  background:linear-gradient(90deg,var(--saffron) 0 33.3%,#fff 33.3% 66.6%,#138808 66.6%)}
.cta-card h2{color:#fff;font-size:clamp(20px,2.6vw,26px);margin:0 0 10px;letter-spacing:-.4px}
.cta-card p{color:#cbdee6;font-size:15.5px;margin-bottom:20px}
.cta-card p b{color:#fff}
.cta-acts{display:flex;gap:11px;flex-wrap:wrap}
.cta-acts .btn{flex:1 1 210px}
.cta-note{margin-top:16px;font-size:13px;color:#9fbccb}

/* related guides */
.related{margin:44px 0 0}
.related h2{font-size:19px;margin-bottom:16px}
.rel-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:13px}
.rel-card{display:block;background:#fff;border:1px solid var(--line);border-radius:16px;padding:18px;text-decoration:none;
  box-shadow:var(--shadow);transition:transform .18s ease,border-color .18s ease}
.rel-card:hover{transform:translateY(-3px);border-color:var(--saffron)}
.rel-card .k{font-size:11px;font-weight:800;letter-spacing:1.1px;text-transform:uppercase;color:var(--saffron-dark);display:block;margin-bottom:7px}
.rel-card b{display:block;color:var(--navy);font-family:var(--font-head);font-size:16px;line-height:1.35;margin-bottom:5px}
.rel-card span{color:var(--muted);font-size:13.5px;line-height:1.55;display:block}

/* ---------- hub page ---------- */
/* Two columns, not auto-fit: with four guides, auto-fit lands on three and
   strands the fourth on a row of its own. */
.hub-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:18px;padding:40px 0 8px;max-width:940px;margin:0 auto}
.hub-card{display:flex;flex-direction:column;background:#fff;border:1px solid var(--line);border-radius:var(--radius);
  padding:26px;text-decoration:none;box-shadow:var(--shadow);transition:transform .2s ease,border-color .2s ease,box-shadow .2s ease}
.hub-card:hover{transform:translateY(-4px);border-color:var(--saffron);box-shadow:var(--shadow-lg)}
.hub-card .ic{width:50px;height:50px;border-radius:15px;background:linear-gradient(145deg,#fff7ef,#ffe8d4);border:1px solid #f3ddc4;
  display:flex;align-items:center;justify-content:center;font-size:24px;margin-bottom:16px}
.hub-card .k{font-size:11px;font-weight:800;letter-spacing:1.1px;text-transform:uppercase;color:var(--saffron-dark);margin-bottom:8px}
.hub-card b{display:block;color:var(--navy);font-family:var(--font-head);font-size:19px;line-height:1.3;margin-bottom:8px;letter-spacing:-.3px}
.hub-card p{color:var(--muted);font-size:14.5px;line-height:1.65;margin-bottom:16px}
.hub-card .go{margin-top:auto;color:var(--saffron-dark);font-weight:800;font-size:14px}

/* ---------- footer ---------- */
.g-foot{background:linear-gradient(180deg,#122f3c,var(--navy-dark));color:#b9c8de;margin-top:56px;padding:44px 0 34px;font-size:14px}
.g-foot .wrap{display:flex;flex-wrap:wrap;gap:26px;justify-content:space-between}
.g-foot a{color:#cfe0e7;text-decoration:none;display:inline-flex;align-items:center;min-height:42px}
.g-foot a:hover{color:var(--gold)}
.g-foot .links{display:flex;flex-direction:column}
.g-foot h4{color:#fff;font-size:14px;margin-bottom:6px}
.g-foot .disc{width:100%;border-top:1px solid rgba(255,255,255,.13);padding-top:18px;font-size:12.5px;color:#8fa2bd;line-height:1.65}

/* ---------- responsive ---------- */
@media(max-width:1000px){
  .g-body{grid-template-columns:1fr;gap:0;padding-top:30px}
  .toc{display:none}
  .toc-m{display:block;margin-bottom:30px;background:#fff;border:1px solid var(--line);border-radius:16px;overflow:hidden}
  .toc-m summary{font-size:14.5px}
  .toc-m ol{margin:0;padding:0 18px 12px 34px;font-size:15px}
  .toc-m li{margin-bottom:2px}
  .toc-m a{color:var(--navy);font-weight:600;display:block;padding:11px 0;min-height:44px}
  article{max-width:none}
}
@media(max-width:820px){
  .hub-grid{grid-template-columns:1fr;padding-top:28px}
}
@media(max-width:640px){
  .wrap{padding:0 16px}
  .g-top .wrap{padding-top:22px;padding-bottom:30px}
  article p,article ul,article ol{font-size:16px}
  .answer{padding:18px 18px;border-radius:0 16px 16px 0}
  .answer p{font-size:16px}
  .rung{padding:18px 18px 18px 58px;border-radius:16px}
  .rung::before{left:16px;top:18px;width:28px;height:28px;font-size:14px}
  .cta-card{padding:24px 20px}
  .cta-acts .btn{flex:1 1 100%}
  .g-foot .wrap{gap:20px}
}
@media(max-width:400px){
  .g-nav{gap:8px}
  .logo{gap:9px}
  .logo-badge{width:36px;height:36px;border-radius:11px}
  .logo-badge svg{width:21px;height:21px}
  .logo-text b{font-size:16px}
  .logo-text span{display:none}
  .lang-toggle button{padding:7px 9px;font-size:12px;min-width:40px}
}